Return of products can be applied under one of the following categories:
- defective product;
- billing or shipping discrepancies; or
- damaged product.
You can contact Customer Service and initiate a return within five days from the day you receive them, for a full store credit of the paid price. Please ensure that the items are unworn or unused, and are in their original packaging with tags intact.
How to return my order?
Step 1: Contact Customer Service to initiate return.
Step 2: Pack your item/s in a box or sealed mailer bag, including the invoice (original or photocopy).
Step 3: Bring your package to a Pos Laju drop-off point, fill in the Return Label using the details that we shall provide, and affix the label to the package.
Step 4: Please remember to keep the receipt for tracking purposes and as proof of your return.
Do I pay for the return shipment?
No, return shipping is free! Our Customer Service will be happy to take you through the process.